Privacy Policy

1. Introduction

Welcome to the Foy's Pigeon Supplies mobile application (the "App"), available for download on Google Play. The App is owned and operated by Jer-Vic Inc., doing business as Foy's Pigeon Supplies ("Foy's," "we," "us," or "our"), located in New Brighton, PA 15066, United States.

This Privacy Policy ("Policy") describes the types of personal information we collect through the App, how we use and share that information, the choices available to you regarding our use of your information, the measures we take to protect your information, and how you can contact us about our privacy practices.

We are committed to protecting the privacy and security of our users. We recognize the importance of safeguarding the personal information entrusted to us and have implemented practices designed to comply with applicable federal, state, and international privacy and data protection laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the General Data Protection Regulation (GDPR), the Children's Online Privacy Protection Act (COPPA), and Google Play's Developer Program Policies regarding user data.

By downloading, installing, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the practices described in this Policy, please do not use the App.

2. Information We Collect

We collect information from and about you in several ways when you use the App. The categories of information we collect are described below.

2.1 Information You Provide Directly

When you create an account, place an order, contact customer service, or otherwise interact with the App, you may voluntarily provide us with the following types of information:

• Name: Your first and last name, as provided during account registration or checkout.
• Email Address: Used for account identification, order confirmations, shipping notifications, and communications from us.
• Mailing and Shipping Address: Your physical address, including street address, city, state, ZIP code, and country, used for the delivery of purchased products.
• Phone Number: Used for order-related communications, delivery coordination, and customer service purposes.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other financial information necessary to process transactions. Please note that payment information is processed by our third-party payment processors. We do not store your full credit or debit card numbers on our servers.
• Account Login Credentials: Your username and password (stored in encrypted form) used to access your account within the App.
• Order History and Preferences: Records of your past purchases, product preferences, saved items, wishlists, and shopping preferences.
• Customer Service Communications: The content of messages, inquiries, complaints, feedback, and other communications you submit to us through the App's customer support features, email, or other channels.

2.2 Information Collected Automatically

When you access and use the App, we automatically collect certain technical and usage information from your device. This information may include:

• Device Information: Device model, manufacturer, operating system type and version, screen resolution, unique device identifiers (such as Android Advertising ID), device language settings, and mobile network information.
• App Usage Data and Interaction Logs: Information about how you use the App, including the pages and screens you view, the features you access, the time and date of your visits, the duration of your sessions, navigation paths, search queries entered within the App, and the products you view or add to your cart.
• IP Address: Your Internet Protocol (IP) address, which may be used to determine your approximate geographic location and for security and fraud prevention purposes.
• Browser Type: If you access any web-based components of the App, we may collect information about the browser type and version you use.
• Crash Reports and Diagnostics: Technical information about errors, crashes, and performance issues encountered during your use of the App, including stack traces, device state at the time of the event, and other diagnostic data used to improve App stability and performance.
• Cookies and Similar Tracking Technologies: We and our service providers may use cookies, pixel tags, local storage, and similar technologies to collect information about your interactions with the App, remember your preferences, and facilitate analytics. You can manage your cookie preferences through your device settings.

2.3 Information From Third Parties

We may receive information about you from third-party sources and combine it with the information we collect directly. These third-party sources may include:

• Payment Processors: Our third-party payment processors may provide us with transaction confirmation details, including whether a payment was successfully completed, declined, or refunded. We do not receive your full payment card details from these processors.
• Analytics Providers: Third-party analytics services (such as Google Analytics for Firebase) may provide us with aggregated and individual-level reports about App usage patterns, user demographics, and engagement metrics to help us understand and improve the App experience.
• Advertising Networks: If applicable, advertising networks may provide us with information about the effectiveness of advertising campaigns, including impressions, clicks, and conversions, as well as inferred interest categories used to deliver relevant advertisements.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and Fulfilling Orders: To process your purchases, confirm orders, arrange for shipping and delivery of products, process returns and exchanges, and provide you with invoices and transaction records.
• Managing Your Account: To create, maintain, and administer your user account, verify your identity, and provide you with access to your account features, order history, and saved preferences.
• Communicating With You: To send you order confirmations, shipping updates, delivery notifications, customer service responses, and other transactional communications. With your consent, we may also send you promotional emails, newsletters, and marketing communications about our products, services, and special offers. You may opt out of marketing communications at any time.
• Improving Our App and Services: To analyze usage trends, monitor the performance and stability of the App, identify and fix bugs, develop new features, and generally improve the quality, functionality, and user experience of the App and our services.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal or harmful activities, and to protect the rights, property, and safety of Foy's Pigeon Supplies, our users, and the public.
• Complying With Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests, including tax reporting requirements, consumer protection laws, and data protection regulations.
• Analytics and Performance Monitoring: To conduct internal analytics and research, generate aggregate statistical reports, measure the effectiveness of our marketing efforts, and monitor key performance indicators related to the App.
• Personalizing Your Shopping Experience: To tailor product recommendations, customize content displayed within the App, remember your preferences and recently viewed items, and provide you with a more relevant and personalized shopping experience.

4. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf and to assist us in operating the App and conducting our business. These service providers may have access to your personal information only to the extent necessary to perform their designated functions and are contractually obligated not to use or disclose it for any other purpose. Categories of service providers include:

• Payment Processors: To securely process credit card and other payment transactions.
• Shipping Carriers: To facilitate the delivery of products to your designated shipping address.
• Cloud Hosting and Infrastructure Providers: To host our App, databases, and back-end systems in secure data center environments.
• Analytics Providers: To help us understand how users interact with the App and to generate reports on usage patterns and performance metrics.
• Customer Service Platforms: To manage and respond to customer inquiries and support requests.
• Email and Communication Services: To send transactional and, where permitted, marketing communications on our behalf.

4.2 Legal Obligations

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes, including responses to subpoenas, court orders, or other lawful requests by public authorities.
• Cooperate with law enforcement agencies and regulatory bodies in connection with investigations of suspected or actual illegal activity.
• Enforce our Terms of Service, this Privacy Policy, or other agreements.
• Protect the rights, property, or safety of Foy's Pigeon Supplies, Jer-Vic Inc., our users, or the public as required or permitted by law.

4.3 Business Transfers

In the event that Jer-Vic Inc. or Foy's Pigeon Supplies is involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via prominent notice within the App or by email of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information in connection with such a transaction.

4.4 With Your Consent

We may share your personal information with third parties when you have given us your explicit consent to do so, or when you direct us to share information with a third party in connection with a specific transaction or service.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Data: Your account information (including your name, email address, login credentials, and preferences) is retained for as long as your account remains active. Following account deletion, we will delete or anonymize your account data within thirty (30) days, except as otherwise required by law or as described in this section.
• Order and Transaction Records: Records of your purchases, transaction history, invoices, and related financial data are retained for a period of seven (7) years following the date of the transaction. This retention period is necessary to comply with applicable tax, accounting, and financial reporting obligations under federal and state law.
• Automatically Collected Data: Device information, app usage data, IP addresses, crash reports, and other automatically collected technical data are retained for a period of up to twenty-four (24) months from the date of collection. After this period, such data is either deleted or permanently anonymized.
• Anonymized and Aggregated Data: Data that has been permanently de-identified or aggregated so that it can no longer be reasonably associated with or linked to any individual may be retained indefinitely. Such data is used solely for analytical, statistical, and research purposes.

We may retain certain information beyond the standard retention periods described above when there is a legitimate business or legal reason to do so, including:

• Legal Compliance: To comply with applicable laws, regulations, or legal hold obligations.
• Fraud Prevention: To prevent, detect, and investigate fraudulent or illegal activity.
• Dispute Resolution: To resolve pending or anticipated disputes, claims, or litigation.
• Enforcement of Agreements: To enforce our Terms of Service and other contractual agreements.

6. Data Security

We take the security of your personal information seriously and have implemented a combination of technical, administrative, and organizational measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption in Transit: All data transmitted between the App and our servers is encrypted using industry-standard Transport Layer Security (TLS/SSL) protocols to prevent interception and unauthorized access during transmission.
• Encryption at Rest: Personal information stored on our servers and in our databases is protected using encryption technologies to safeguard data while it is at rest.
• Access Controls and Authentication: Access to personal information is restricted to authorized personnel on a need-to-know basis. We employ role-based access controls, multi-factor authentication, and strong password requirements for systems that process or store personal data.
• Regular Security Assessments: We conduct periodic security assessments, vulnerability scans, and reviews of our systems, processes, and policies to identify and address potential security risks and vulnerabilities.
• Third-Party Payment Processor PCI Compliance: Our third-party payment processors maintain compliance with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your payment card information is handled in accordance with rigorous industry security standards. We do not store, process, or transmit full payment card data on our own systems.
• Incident Response: We maintain an incident response plan to address potential data breaches or security incidents promptly and effectively, including notification procedures in compliance with applicable breach notification laws.

Disclaimer: While we strive to protect your personal information, no method of electronic transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you. We are committed to honoring your privacy rights and providing you with meaningful control over your personal data.

7.1 General Rights

All users of the App may exercise the following rights:

• Access Your Information: You may request access to the personal information we hold about you, including a summary of the categories and specific pieces of data we have collected.
• Correct or Update Your Information: You may update your account information directly through the App by navigating to your account settings. You may also contact us to request corrections to inaccurate or incomplete information.
• Request Deletion: You may request the deletion of your account and associated personal data, subject to certain exceptions described in Section 8 (Account Deletion) of this Policy.
• Opt Out of Marketing Communications: You may opt out of receiving promotional emails and marketing communications at any time by clicking the "unsubscribe" link included in our marketing emails or by adjusting your communication preferences within the App settings. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.
• Manage App Permissions: You may control the App's access to certain device features — such as location services, push notifications, and camera access — through your device's operating system settings at any time.

7.2 Rights for California Residents (CCPA/CPRA)

If you are a resident of the State of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which your information was collected, the business or commercial purposes for collecting your information, and the categories of third parties with whom we share your information.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law (such as information necessary to complete a transaction, detect security incidents, comply with legal obligations, or conduct internal research).
• Right to Opt Out of Sale: You have the right to opt out of the "sale" of your personal information. However, as stated in this Policy, Foy's Pigeon Supplies does not sell your personal information to third parties, and we have not done so in the preceding twelve (12) months.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, provide you with a different quality of service, or take any other retaliatory action because you exercised your privacy rights.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Limit Use of Sensitive Personal Information: To the extent that we collect sensitive personal information as defined under the CPRA, you have the right to limit our use and disclosure of such information to purposes necessary to provide the services you request.

7.3 Rights for EEA and UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have the following rights under the General Data Protection Regulation (GDPR) and the UK GDPR, respectively:

• Right of Access: You have the right to obtain confirmation as to whether your personal data is being processed by us and, if so, to request access to that data along with certain supplementary information.
• Right to Rectification: You have the right to have inaccurate personal data corrected and incomplete personal data completed.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or object to our processing.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance.
• Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing and processing based on our legitimate interests.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in the EEA member state or UK jurisdiction where you reside, work, or where the alleged infringement occurred.

7.4 How to Exercise Your Rights

To exercise any of the rights described above, you may submit a request to us using the following contact information:

• Subject Line: "Privacy Rights Request"

When submitting a request, please include sufficient information for us to verify your identity and locate your account, such as your full name and the email address associated with your account. We will respond to verifiable requests within the time frames required by applicable law — generally within thirty (30) days for CCPA/CPRA requests and within one (1) month for GDPR requests. If additional time is needed, we will notify you of the extension and the reasons for the delay.

We may request additional information from you to verify your identity before processing your request. This is a security measure to ensure that personal information is not disclosed to unauthorized persons.

8. Account Deletion

What Happens When You Request Account Deletion:

• Account Credentials Removed: Upon confirmation of your deletion request, your account login credentials (username and password) will be permanently deleted, and you will no longer be able to sign in to the App using those credentials.
• Personal Data Deleted: Your personal information — including your name, email address, phone number, shipping addresses, preferences, and other account-associated data — will be deleted from our active systems within thirty (30) days of your confirmed deletion request.
• Order History Retained for Legal Compliance: Records of your past orders and transactions will be retained for a period of seven (7) years from the date of each transaction, as required for compliance with federal and state tax, accounting, and financial reporting obligations. This data is stored in a restricted archive and is not used for marketing or commercial purposes.
• Third-Party Notification: Upon processing your deletion request, we will notify our third-party service providers and payment processors to delete or anonymize the personal data they hold about you, to the extent technically feasible and required by applicable data processing agreements.

Data That May Be Retained After Deletion:

Notwithstanding your deletion request, we may retain certain limited information where we have a lawful basis or legitimate need to do so, including:

• Legal and Regulatory Compliance: Information required to comply with applicable laws, regulations, or legal obligations, including tax and financial reporting requirements.
• Fraud Prevention: Information necessary to detect, prevent, or investigate fraudulent activity, security incidents, or violations of our Terms of Service.
• Dispute Resolution: Information relevant to pending or reasonably anticipated disputes, claims, or litigation.
• Anonymized Data: Data that has been permanently de-identified and can no longer be associated with you may be retained for analytical and statistical purposes.

9. Children's Privacy

The Foy's Pigeon Supplies App is not directed to, and is not intended for use by, children under the age of thirteen (13). We do not knowingly collect, solicit, or maintain personal information from children under 13 years of age, in compliance with the Children's Online Privacy Protection Act (COPPA) and similar laws in other jurisdictions.

If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take prompt steps to delete such information from our records. If you are a parent or legal guardian and believe that your child under the age of 13 has provided personal information to us through the App, please contact us immediately at [email protected] so that we can take appropriate action to delete the information.

10. Third-Party Links and Services

The App may contain links to, or integrations with, third-party websites, applications, services, or content that are not owned or controlled by Foy's Pigeon Supplies or Jer-Vic Inc. These third-party services are governed by their own privacy policies and terms of use, which may differ from this Privacy Policy.

We are not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any third-party services before providing them with your personal information or using their services. The inclusion of a link to a third-party website or service within the App does not imply endorsement, sponsorship, or affiliation with that third party.

11. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time, at our sole discretion, to reflect changes in our data practices, business operations, legal requirements, or industry standards. When we make changes to this Policy, we will update the "Effective Date" at the top of this document to reflect the date of the most recent revision.

If we make material changes to this Privacy Policy that significantly affect how we collect, use, or share your personal information, we will provide you with prominent notice through one or more of the following methods:

• Displaying a notice within the App upon your next use following the change.
• Sending a notification to the email address associated with your account.
• Posting an updated version of this Privacy Policy within the App and on our website.

Your continued use of the App after the effective date of any revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your rights under applicable law, please contact us using the information provided below:

We will endeavor to respond to all inquiries within a reasonable time frame, and in no event later than the time periods required by applicable law.