Return Policy

Foy’s Pigeon Supplies – Return Policy

Effective Date: August 2026 **Applies to all purchases made online, by phone, or in-store.

30‑Day Return Window

All returns must be received within 30 days of the invoice date. Returns received after 30 days will not be accepted.

RMA Number Required

Customers must request a Return Merchandise Authorization (RMA) before sending any item back. Returns sent without an RMA number will be refused and returned to the sender.

To request an RMA, contact us during business hours:

  • Phone: 724-843-6889

  • Email:info@foyspetsupplies.com

Damaged or Defective Items

Foy’s Pigeon Supplies will pay for return shipping only if:

  • The item arrived damaged,

  • The item is defective, or

  • The wrong item was shipped.

Customers must report damage or defects within 7 days of delivery and provide photos if requested.

Customer‑Paid Returns (All Other Reasons)

If a customer wishes to return an item for any reason other than damage or defect, the customer is responsible for:

  • Return shipping costs, and

  • Ensuring the item is packaged securely.

Examples include:

  • Ordered the wrong item

  • No longer needs the item

  • Changed mind

  • Item not compatible with their setup

Condition of Returned Items

To qualify for a refund:

  • Items must be unused, clean, and in resellable condition.

  • Packaging must be included when applicable.

  • Items showing signs of use, wear, or contamination (feed, dust, droppings, etc.) will not be eligible for refund.

Non‑Returnable Items

For safety and regulatory reasons, the following items cannot be returned:

  • Year bands, Supplements, medications, vaccines or books

  • Opened feed or grit

  • Custom‑made or special‑order items

  • Clearance or final‑sale items

Refunds

Refunds are issued after the returned item is received and inspected. Refunds are processed to the original payment method. Shipping charges paid on the original order are non‑refundable unless the return is due to Foy’s error.

Incorrect Address / Refused Delivery

If an order is returned to us due to:

  • Incorrect or incomplete address provided by the customer, or

  • Refused delivery

The customer will be responsible for reshipping fees or may request a refund minus original shipping costs.

Exchanges

Exchanges are not accepted.